Steps to Make a Special Request:

🖥️ 1. Visit our website Go to our website home page and click on the Special Request button.

🛒 2. Browse stores & select items: Use the store links provided on the request page to view supported stores and choose your items.

📸 3. Add your items or screenshots: Upload clear screenshots showing product details such as price, size, flavor, or quantity, OR simply list the items with full descriptions in the form. We'll contact you for any clarifications.

📩 4. Click Submit to send your request.

💬 5. Confirmation: We will review your request and confirm availability, total cost, and estimated delivery time before proceeding.

Orders normally takes less than 30-60 minutes. Delivery times may vary depending on the type of errand, store location, and availability, but we aim to deliver as quickly as possible. We guarantee timely delivery for all orders. If your package is delayed, we will provide a full refund.

Our services include purified water refills, picking up parcels, delivering essentials, and shopping on behalf of our customers.

We will contact you regarding suitable alternatives, order adjustments, or any other option you have indicated when placing your order . If necessary, a refund may be issued.

We accept EFT and cash payments. Terms and conditions apply.

Parcel requests are limited to a maximum weight of 25kg - 50kg per request.

No. We charge only a delivery fee. The items you order are paid at their regular in-store prices—there are no extra charges or markups from us.

We currently deliver from selected grocery stores, fruit and vegetable stores, butcheries, restaurants, health and beauty stores, and more. Click here to see the full list.

Yes. We can deliver gifts, personal parcels, documents, electronics, and other lawful items within our service area.

Yes. We deliver ONLY to the selected areas listed under "Delivery Areas" on our website homepage.

Yes. We can collect online orders from stores and pick-up points where in-store collection is available, but only within our selected service areas.

This includes:

• Fashion & Retail: Factorie, Bash, H&M, Edgars, Mr Price, Woolworths, and more.
• Health & Beauty: Clicks, Dis-Chem, Cosmetic Connection, The Local Choice Pharmacy
• E-commerce & Parcel Pickup: Takealot pick-up points, Pudo Lockers, Pep stores
• Restaurants (online orders only): KFC, Romans Pizza, Steers, Debonairs, McDonald's

Please ensure you provide any required collection information, references, or authorization details so we can collect your order smoothly.

Yes. We can buy and deliver alcohol from selected liquor stores. Customers must be 18 years or older and may be required to provide proof of age upon delivery.

Yes. We can shop for groceries and essentials from selected stores:

• Spar, Pick n Pay, Checkers: up to 10 items per order
• Food Lovers Market, Johnny’s Fruit Market: weekly specials only, up to 20 items
• Convenient Store: up to 25 items
• Makro: up to 30 items
• Kayla Fruits & Veg: hampers only
• Highveld Butchery, Feiners Meat Market: hampers only, up to 5 hampers per order.

Yes. We can collect your parcel and take it to PAXI, PostNet, or The Courier Guy on your behalf.

Whether you're shopping for a business, office, event, gathering, or household, we recommend placing large orders between 3 hours and one day before your preferred delivery time to ensure smooth preparation and delivery. 

Restaurants: No fixed limit, but orders should be reasonable and pre-ordered for timely delivery.

Beauty Stores, Grocery Stores, Liquor Stores, and Wholesalers: Such as Makro, Mmops, and Madiba Hawkers. Orders are limited to 40 items per special request, with a maximum total weight of 200kg.

Yes. We can pick up your completed prints from your preferred printing provider, provided it’s within our service area